Privacy Policy

Last Updated: February 17, 2026

Welcome to ChatVine. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you use our application and tell you about your privacy rights and how the law protects you.

1. Information We Collect

1.1 Information You Provide

When you use ChatVine, we collect information that you provide directly to us, including:

• Account Information: Email address (optional for anonymous users), display name (nickname), and gender
• Profile Information: Profile photos, bio/description, interests, and gender preference for matching
• Chat Messages: Text messages, images, and other content you send and receive through our real-time chat feature
• Payment Information: In-app purchase transaction data processed through Google Play Store or Apple App Store (we do not store your payment card details)
• Preferences: Settings such as notification preferences and search filters

1.2 Information We Collect Automatically

• Device Information: Device type, operating system, unique device identifiers
• Usage Information: How you interact with our app, features used, time spent
• Location Information: Approximate location based on IP address or precise location with your permission
• Log Data: IP address, browser type, access times, pages viewed

2. How We Use Your Information

We use the information we collect to:

• Create and manage your ChatVine account
• Show your profile to potential matches based on gender preferences and location
• Facilitate real-time chat messaging between matched users
• Process premium subscription purchases (Weekly, Monthly, and Yearly plans)
• Provide premium features including ad-free experience, gender filtering, and priority matching
• Send push notifications about new matches, messages, and account activity
• Improve our matching algorithm and user experience
• Respond to your support requests and inquiries
• Detect and prevent fraud, spam, abuse, and other harmful activities
• Comply with legal obligations and enforce our Terms of Use
• Analyze usage patterns to improve app performance and features

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Other Users

Your profile information and messages are shared with other users as part of the matching and communication features of our service.

3.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Firebase (Google): Cloud database, authentication, storage, push notifications, and analytics
• Google AdMob: Advertising network for displaying banner ads, interstitial ads, and rewarded video ads
• Google Play Store / Apple App Store: In-app purchase processing and subscription management
• Cloud Storage: Secure storage of profile photos and chat images
• Analytics Services: App usage and performance monitoring (Firebase Analytics)

3.3 For Legal Reasons

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Secure authentication using Firebase Authentication
• Encrypted data transmission using HTTPS/SSL
• Secure cloud storage with access controls through Firebase/Firestore
• Regular security updates and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete your personal data, except where we are required to retain it for legal purposes.

6. Premium Subscriptions and In-App Purchases

ChatVine offers premium subscription plans (Weekly, Monthly, and Yearly) that provide:

• Ad-free browsing experience
• Gender filtering to find specific matches
• Priority matching for increased visibility

Subscription purchases are processed through your respective app store (Google Play Store or Apple App Store). We receive transaction confirmation data but do not have access to your payment card information. Subscription management, cancellations, and refunds are handled through your respective app store account.

7. Advertising and Rewarded Features

For non-premium users, ChatVine displays advertisements through Google AdMob:

• Banner Ads: Displayed at the bottom of certain screens
• Interstitial Ads: Full-screen ads shown between app transitions
• Rewarded Video Ads: Optional ads that provide rewards such as:
  • Temporary removal of banner ads (10 minutes)
  • Temporary unlock of gender filter feature (10 minutes)

AdMob may collect and use device identifiers, IP addresses, and usage data to serve personalized ads. Please review Google's Privacy Policy for more information. You can opt-out of personalized advertising by adjusting your device settings or upgrading to a premium subscription.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Withdrawal of Consent: Withdraw consent where processing is based on consent

9. Children's Privacy

Our service is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information.

10. Child Sexual Abuse and Exploitation (CSAE) Policy

ChatVine has a zero-tolerance policy for Child Sexual Abuse and Exploitation (CSAE). We are committed to protecting children and maintaining a safe platform free from any form of child exploitation.

9.1 Zero Tolerance Policy

We strictly prohibit any content, behavior, or activity that sexually exploits, abuses, or endangers children. This includes but is not limited to:

• Child sexual abuse material (CSAM)
• Grooming behavior or attempts to groom minors
• Sextortion or coercion of minors
• Trafficking of children for sexual purposes
• Any sexualized content involving minors
• Solicitation of minors for sexual purposes

9.2 Age Verification and Prevention

To prevent minors from accessing our platform:

• Users must be 18 years or older to create an account
• Age verification is required during registration
• We employ automated and manual monitoring to detect underage users
• Accounts suspected of belonging to minors are immediately suspended and investigated

9.3 Reporting and Enforcement

If you encounter any content or behavior related to CSAE on our platform:

• Report it immediately using our in-app reporting feature
• Contact us directly at dynolabslk@gmail.com
• All reports are investigated promptly and confidentially
• Users found violating this policy will be permanently banned

9.4 Cooperation with Authorities

We actively cooperate with law enforcement agencies and child protection organizations:

• All suspected CSAE incidents are reported to the National Center for Missing & Exploited Children (NCMEC) and local authorities
• We preserve evidence and provide full cooperation with investigations
• We comply with all legal requirements regarding CSAE reporting
• User information may be disclosed to authorities without notice when CSAE is suspected

9.5 Content Moderation

We employ multiple layers of protection:

• Automated systems to detect and flag suspicious content and behavior
• Human moderation team reviewing flagged content
• Machine learning algorithms to identify patterns of exploitation
• Proactive monitoring of user interactions and content

9.6 User Responsibility

All users have a responsibility to help keep our community safe:

• Do not engage with users you suspect are underage
• Report any suspicious behavior immediately
• Do not share, request, or discuss content involving minors
• Familiarize yourself with our Community Guidelines

Emergency Reporting: If you believe a child is in immediate danger, please contact local law enforcement or emergency services immediately.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our service, you consent to this transfer.

12. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.

14. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected
• The right to know if personal information is sold or disclosed
• The right to opt-out of the sale of personal information
• The right to deletion
• The right to non-discrimination

Note: ChatVine does not sell your personal information to third parties.

15. GDPR Rights (EU Users)

If you are located in the European Economic Area, you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability.